Refund & Return Policy

Effective Date: June 2026

This Refund & Return Policy applies to all purchases made through https://curvessafashion.store/ and outlines the conditions under which customers may request returns, exchanges, or refunds. CURVESSA operates as an international e-commerce fashion brand and aims to ensure customer satisfaction while maintaining fair, transparent, and consistent return practices.

By placing an order on our website, you agree to the terms described in this Refund & Return Policy.

ELIGIBILITY FOR RETURNS

To be eligible for a return, items must be requested within a reasonable return window after delivery, typically within 14 days depending on the product type and shipping destination. Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

Products that show signs of use, damage caused by the customer, or alteration after delivery will not be eligible for return approval. CURVESSA reserves the right to inspect all returned items before processing any refund or exchange request.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return due to hygiene, safety, or final sale conditions. This may include but is not limited to:

  • Items marked as final sale or clearance

  • Intimate or hygiene-related products (if applicable)

  • Gift cards or promotional vouchers

  • Items damaged due to customer misuse

  • Products returned without original packaging or tags

CURVESSA reserves the right to update non-returnable item categories at any time.

RETURN PROCESS

To initiate a return, customers must contact our support team through the official website https://curvessafashion.store/ and provide order details, proof of purchase, and reason for return.

Once the return request is reviewed and approved, customers will receive return instructions. Items must be securely packaged and shipped back to the designated return address. Customers are responsible for ensuring that returned items are properly packed to avoid damage during transit.

Return approval does not guarantee a refund until the item is received and inspected.

REFUND PROCESSING TIME (10 TO 15 DAYS)

Once the returned item is received and successfully inspected, CURVESSA will initiate the refund process.

Refunds are typically processed within 10 to 15 business days after approval of the returned item. The exact timing may vary depending on the payment provider, banking institution, or payment method used during the original transaction.

Once processed, refunds will be issued to the original payment method used at checkout. Customers are advised that additional processing time may be required by banks or payment providers before the refunded amount appears in the account.

EXCHANGES

We may offer exchanges depending on product availability. If a customer requests an exchange for a different size, color, or item, the request will be processed based on stock availability at the time of approval.

If the requested exchange item is unavailable, a refund may be issued instead in accordance with our refund timeline.

DAMAGED OR INCORRECT ITEMS

If a customer receives a damaged, defective, or incorrect item, they must report the issue within 48–72 hours of delivery. Proof such as images or videos may be required for verification.

Once verified, CURVESSA will offer a replacement, exchange, or refund depending on product availability and situation assessment.

SHIPPING COSTS FOR RETURNS

Unless the return is due to an error on our part (such as wrong or defective item), customers are generally responsible for return shipping costs. Shipping fees paid during the original order are non-refundable.

In cases where a refund is approved due to company error, return shipping costs may be covered by CURVESSA.

CANCELLATION POLICY

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

REFUND DELAYS

While CURVESSA aims to process refunds within 10 to 15 business days after approval, delays may occur due to:

  • Bank processing times

  • Payment gateway delays

  • International transaction processing

  • Public holidays or weekends

  • Technical issues beyond our control

Customers are encouraged to contact their bank or payment provider if delays exceed expected timelines.

CHARGEBACKS AND DISPUTES

Customers are encouraged to contact CURVESSA directly before initiating any chargeback or payment dispute. Unauthorized chargebacks may delay resolution and affect future order eligibility.

We aim to resolve all concerns fairly and professionally through direct communication with customers.

CONTACT INFORMATION

For any questions regarding returns, refunds, or order issues, please contact us through our official website:

https://curvessafashion.store/

CURVESSA
254 QUAIL RUN CIR #1
SPRINGFIELD, GA 31329
United States